COVID-19

AMETIS SAFETY AND WELLBEING COMMITMENT

AMETIS VILLA BALI

Safety and Wellbeing Commitment

As your safety and wellbeing remain our utmost priority, Ametis Villa Bali is committed to creating a worry-free environment in the wake of this pandemic.

In doing so, we have adjusted our services with carefully-designed solutions by implementing safety measures to minimize COVID-19 transmission. Our staff members underwent a comprehensive training program designed to guarantee health and hygiene, which complies with guidelines set by the World Health Organization, CDC, the Indonesian Government, and our Regional Health Agencies.

Our personalized and home-style hospitality will set you off to an enriching and revitalizing experience in this New Normal era. We are looking forward to welcoming you back to our tropical getaway.



SIMPLY CARING

  • General Overview

    • Simply Caring commitment form for staff members to sign
    • Regular updates, training, and assessment for staff members
    • Staff members are equipped with personal protective equipment (PPE) and disinfectants on every workstation
    • Health Declaration Form for staff members to fill every two weeks
    • Regular site inspections by an appointed specialist to ensure correct implementation of safety measures, training, and compliance with guidelines
    • Guests are encouraged to wear face masks in public areas
    • Mandatory temperature check at the security checkpoint
    • Guest-accessible hand sanitizer stations
    • Adequate display of safety signage and barrier gestures
    • Increased frequency of cleaning and sanitizing protocols for villa and public surfaces with certified-grade products
    • Enhanced cleaning and maintenance of air conditioning and fan coil units
    • Removal of paper amenities in exchange for a digital alternative



  • Pre-Arrival 

    • Airport Representative to escort guests to Ametis private car and driver meeting point*
    • Guests are required to submit a Health Declaration Form at a maximum of two days before arrival
    • QR code to access the Guest Directory and digital signage of safety measures and health protocols
    • Clean seals and magnets in front of each of the villas to indicate they are recently cleaned and sanitized
    • Depending on availability, a 24-hour resting/ waiting period for every unit until the next guest can check-in
    • All villa keys disinfected and presented safely upon check-in
    • Freshly washed linensMandatory temperature check at the security checkpoint



  • Arrival

    • Contactless online check-in is available, and a digital signature will be required upon arrival
    • Ametis Clean Kit provided upon arrival
    • Luggage disinfected upon arrival



  • Transfers

    • A face mask is mandatory during travel by car
    • Vehicles are cleaned and disinfected before and after each trip



  • During Your Stay

    • Dedicated personal butler
    • Option to contact personal butler via messaging app
    • QR code to access the Guest Directory and digital signage of safety measures and health protocols
    • Private pool that is regularly disinfected and undergoes frequent water quality control
    • A collection of 14 private villas with Balinese semi-open architecture that allows maximum air circulation
    • Separated seating area at Ametis Lounge for in-house and non-in-house guests
    • 24 hours of on-call medical assistance



  • Food and Beverage

    • Food is handled with great attention to hygiene standards
    • Modified operational practices for in-villa dining
    • Rearranged seating at Billy Ho Restaurant to limit dining capacity
    • Digital Menu alternative via scannable QR code
    • Kitchen equipment, tableware, and surfaces are treated with frequent cleaning and disinfecting



  • Ruby Spa

    • An appointment or booking in advanced is required
    • Facilities and equipment will be disinfected after each use
    • Guests will have access to digital consultation
    • A specialized treatment to boost immune is available



  • Leisure

    • Beach picnic lunch and dinner available under strict hygiene control and social distancing protocol
    • Other leisure facilities remain closed until further notice



  • Check-out

    • A final invoice shall be sent via email on your last day of stay
    • Online payment alternative is available (Visa, MasterCard, JCB, UnionPay)
    • The check-out process is done in the villa for convenience